Frequently Asked Questions --------------------------------- Support Contact Form --------------------------------- System Requirements --------------------------------- Helpful Tips --------------------------------- Prize Points Support
Our customer service is available to help you. If you have a question or problem not covered by our FAQ or a suggestion, you may contact us by email us at support.prizewagon@prizewagon.com or by completing the support form below the right. We will respond as fast as possible.
If this is request is related to a tournament, please include the tournament name and time as well as a hand number in your ticket so that we can expedite your request. For other game play related requests, please include a hand number.
If this is request is related to earning, winning, or shopping for Prize Points, please follow this link.
Spyware, Pop Up Blockers, and Firewalls :
For some computers, Spyware may be present and most times hog up the computer’s resources. This may cause program on your computer to run very slow. This in turn will make your experience here a slow experience. One way to tell if you have Spyware on your computer is having uncontrollable pop up ads appear without selecting on an ad from a website. If you have experience this, we have found that using Ad-Aware SE Personal Addition 1.06 cleans most cases of Spyware activity. You can download this software from the following link: http://www.lavasoft.com/products/ad-aware_se_personal.php
Running a Pop up Blocker can prevent the poker table window to pop up after you have selected the join button. For most pop up blockers holding down the ‘Ctrl’ button when selecting ‘Join’ will allow for the poker table window to pop up.
If you are behind a firewall and are encountering difficulty connecting to our game servers, chances are your firewall is blocking the ports we use for the connection. One way to tell if you firewall is preventing the connection is that you will see ‘Unable to Connect’ message in the chat window. Please make sure that the following ports are enabled in your firewall: Outgoing TCP port 9000. Since we are not able to troubleshoot all types of firewalls we may be limited to the amount of help that we can provide. If you do submit a problem ticket about firewall issues please provide as much information as you can so that we can assist you to our best abilities.
Other Helpful Tips:
All of our games require the Flash player from Adobe (formerly Macromedia). You probably already have the Flash plug-in and no additional steps need to be taken. If not, then you can get Flash by clicking the button below or following the directions after your game selection. .
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